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asq

KLIA And LIA Are Among World’s Best Airports For Year 2021 In Global Airport Survey

SEPANG – The global Airport Service Quality (ASQ) survey by Airports Council International (ACI) has named KL International Airport (KLIA) and Langkawi International Airport (LIA) as among the world’s best airports in their respective categories for the year 2021. KLIA and LIA achieved a perfect score of 5.00 in the airport categories serving over 40 million passengers per annum (mppa) and 2-5 mppa respectively. ASQ benchmarks the world’s best airports in terms of overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.

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KLIA Moves Up To Be World’s Top 9 Airport In Q1 2021

SEPANG – KL International Airport’s (KLIA) improves its ranking further to be the world’s top 9 airport in Q1 2021 for the category of over 40 million passengers per annum (mppa). The Airports Council International (ACI) recently announced the results of the global Airport Service Quality (ASQ) that benchmarks the world’s best airports. KLIA achieved a score of 4.99 over 5.00, from 4.98 in 2020.

KLIA & Langkawi International Airport Are World’s No.1 For Q2 2021

SEPANG – KL International Airport (KLIA) and Langkawi International Airport (LGK) are the world’s No.1 airports for Q2 2021 in the latest global Airport Service Quality (ASQ) survey by Airports Council International (ACI). Both airports achieved a perfect score of 5.0/5.0 in the industry survey that benchmarks the world’s best airports in terms of facilities and service standards. KLIA was previously in the 9th spot, scoring 4.99/5.0 for Q1 in the over 40 million passengers per annum (mppa) category whereas LGK was in 3rd spot with the score of 4.97/5.00 in the 2-5 mppa category.

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International Airports to Rise to World-Class Standards through the ASQ Benchmarking Programme

Sepang – Malaysia Airports today announced that it will be putting all international airports under its management through the Airport Service Quality (ASQ) Benchmarking programme run by Airports Council International (ACI), an organisation that represents airports around the world. ASQ is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport.

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